For more information about Microsoft’s support, please see Microsoft’s Support Lifecycle FAQ at The following applies to HP systems with Intel 6th Gen and other future-generation processors on systems shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. ![]() Discounted or promotional pricing is indicated by the presence of an additional higher MSRP strike-through price. HP’s MSRP price is shown as either a stand-alone price or as a strike-through price with a discounted or promotional price also listed. Contract and volume customers not eligible. Orders that do not comply with HP.com terms, conditions, and limitations may be cancelled. Items sold by HP.com are not for immediate resale. These terms apply only to products sold by HP.com reseller offers may vary. Correct prices and promotions are validated at the time your order is placed. Despite our best efforts, a small number of items may contain pricing, typography, or photography errors. Quantity limits may apply to orders, including orders for discounted and promotional items. Price protection, price matching or price guarantees do not apply to Intra-day, Daily Deals or limited-time promotions. Prices, specifications, availability and terms of offers may change without notice. We greatly value your business and appreciate your ongoing patience as we work to get your order to you. We will send updates by email as soon as they are available. You may check your order status via our Track My Order page ( Click Here to log in). Our website reflects current product availability but circumstances are dynamic. This tech was great: he was patient, and simplified the directions.We are working to meet the current extraordinary customer demand for our products. I used a clean wet rag (no fuzz) and wiped the contacts on both the ink cartridge and the inside of the printer where the cartridge is placed. The problem stemmed from the ink cartridge. This is in more detail and if you want to get in touch with me, I will explain through e-mail how I managed to get my printer back working. Using the right arrow, scroll to System configuration Menu. The technician took me through steps starting with the front panel on the printer: press the setup button with the left arrow key held down. Hope and went oneline to the support group for HP. They aren't made as well as the one I own - they looked flimsy. Yesterday, I went out to lookįor a new printer. I did quite a few things that people suggested and still the same message came up. He told me I had to get a new printer since there was a hardwareįailure. Through steps and at the end the same message came up. ![]() I did call on the phone and the technician had me go ![]() For three days, I went into different sites and found a HP website suggesting how to fix this. I wasn't able to print on my HP C5180 printer and kept getting a message: Ink system failure. Lorell if you are out there please respond with your email so we can talk about your fix.
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